Privacy Policy

1. Introduction

askaGOAT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, which provides AI-powered analysis of government RFP documents.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, company name)
• Payment information (processed through secure third-party payment processors)
• RFP documents and files you upload to our service
• Communications with our support team

2.2 Automatically Collected Information

• Usage data (features used, analysis requests, login frequency)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our RFP analysis service
• Process your transactions and manage your subscription
• Analyze uploaded RFP documents using AI technology to generate Hoofnotes
• Communicate with you about your account, service updates, and support requests
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service

4. Data Security and Encryption

We take data security seriously. Your uploaded documents are processed in an encrypted sandbox environment. We implement industry-standard security measures including:

• End-to-end encryption for data in transit
• Encrypted storage for data at rest
• Secure processing environments that isolate your data
• Regular security audits and updates
• Access controls and authentication measures

5. AI Processing and Data Usage

We do not train AI models on your data. Your uploaded RFP documents are processed using secure commercial AI tools in isolated environments. We do not use your documents, analysis results, or any derived data to train, improve, or develop AI models. Your data remains private and is not shared with AI training datasets.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our service (e.g., payment processors, cloud hosting providers) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users
• With Your Consent: When you explicitly authorize us to share your information

7. Data Retention

We retain your account information and uploaded documents for as long as your account is active or as needed to provide our services. You may delete your account and associated data at any time through your account settings. Upon account deletion, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

8. Your Rights and Choices

You have the right to:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications (account-related emails will still be sent)
• Cookie Controls: Manage cookie preferences through your browser settings

To exercise these rights, please contact us at support@waddleworks.co.

9. Prohibited Content

askaGOAT is designed for public government solicitations only. You must not upload:

• Controlled Unclassified Information (CUI)
• ITAR-controlled documents
• Classified information
• Any documents marked with security classifications

Uploading prohibited content may result in immediate account termination and deletion of the content.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@waddleworks.co